Terms of use

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Service. We may ask you to accept updated terms from time to time; if you continue using the Service after a change, you accept the updated Terms.

Neni is a communication platform that connects kindergartens with parents. It lets educators share a child's photos, videos, voice notes, daily updates, menus, schedules, and announcements, and lets parents follow their child's day and message the kindergarten.

The Service is provided to kindergartens and to the parents and caregivers they invite. We may add, change, or remove features to improve the Service.

• You must provide accurate information when creating an account and keep it up to date.
• You are responsible for keeping your login credentials confidential and for activity that happens under your account.
• Accounts are intended for adults — parents, guardians, educators, and administrators. Children do not create or hold accounts.
• Access to a kindergarten is granted by that kindergarten, which can invite and remove members at its discretion.

Notify us immediately at support@neni.uz if you suspect unauthorised use of your account.

When using Neni, you agree not to:

• Upload content you do not have the right to share, or that infringes someone else's rights.
• Share another family's child media outside the app, or use it for any purpose other than following your own child.
• Upload unlawful, harmful, harassing, or otherwise inappropriate content.
• Attempt to access accounts, data, or systems you are not authorised to access.
• Interfere with, disrupt, reverse-engineer, or place an unreasonable load on the Service.
• Use the Service to send spam or to break any applicable law.

We may remove content or suspend access that breaches these rules.

Kindergartens and the families they serve own the content they create. By sharing content through the Service, you grant Neni a limited licence to host, process, and display that content solely to operate the Service — for example, to deliver a photo to the right parents or to translate an announcement.

You are responsible for the content you upload and for holding the rights and consents needed to share it. We do not claim ownership of your content, and we do not use children's content for advertising.

Kindergartens are responsible for obtaining the consents required by law from parents and guardians before enrolling a child and sharing the child's content through the Service, including consent for any AI features they choose to enable.

Parents control how their own child's data is shared and can withdraw consent or request removal through their kindergarten. Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.

Neni is offered to kindergartens under the plans described on our website. Where a plan is paid:

• Fees, billing cycles, and what each plan includes are set out at the time of purchase.
• Unless stated otherwise, fees are charged in advance and are non-refundable except where the law requires otherwise.
• We may change pricing for future billing periods with reasonable notice.

Parents are invited by their kindergarten and are not charged by Neni to use the parent app.

The Service itself — including the Neni name, logo, software, design, and the content we create — is owned by Neni and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service while you comply with these Terms. You may not copy, modify, distribute, or create derivative works from the Service except as expressly allowed.

We work hard to keep the Service available and reliable, but we provide it on an 'as available' basis. We may carry out maintenance, update features, or suspend parts of the Service when necessary. We are not responsible for interruptions caused by factors outside our reasonable control, such as network outages or device problems.

The Service is provided 'as is' and 'as available', without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that AI-generated text, summaries, or translations will be fully accurate. You are responsible for reviewing content before relying on it.

To the maximum extent permitted by law, Neni and its team will not be liable for any indirect, incidental, special, or consequential damages, or for loss of data, profits, or goodwill, arising from your use of the Service. Nothing in these Terms limits liability that cannot be excluded under applicable law.

You may stop using the Service at any time, and a kindergarten may close its account by contacting us. We may suspend or terminate access if these Terms are breached, if the law requires it, or if it is necessary to protect users or the Service. On termination, your right to use the Service ends; provisions that by their nature should survive — such as licences for already-shared content, disclaimers, and limitations of liability — continue to apply. Data handling after termination is described in the Privacy Policy.

These Terms are governed by the laws of the Republic of Uzbekistan. We would rather resolve any concern informally first, so please contact us before taking any other step. If a dispute cannot be resolved, it will be subject to the competent courts of Uzbekistan, unless applicable law requires otherwise.

We may update these Terms as the Service or the law changes. When we make a material change, we will update the date at the top of this page and, where appropriate, notify you in the app or by email. If you keep using the Service after the change takes effect, you accept the updated Terms.

Questions about these Terms? Get in touch:

• Email: support@neni.uz
• Phone: +998 90 123 45 67
• Address: Tashkent, Uzbekistan