Account deletion

Both Neni and Nenis include an in-app delete button. To use it:

• Open the app on your phone and sign in.
• Open Settings — the gear icon in the bottom navigation.
• Scroll to the bottom of the Settings list and tap Delete account.
• On the confirmation screen, type DELETE in the text box and tap the confirm button.

Your account is closed immediately and you are signed out. The underlying data is then removed on the timeline described in Section 6.

If you have already uninstalled Neni or no longer have access to the phone you signed in on, you can ask us to delete your account by email instead.

• Send a message to support@neni.uz with the subject line: Delete my account.
• Send it from the email address linked to your account, if you have one. Otherwise, include the phone number you used to sign up so we can find the right account.
• Tell us whether the request is for the parent app (Neni) or the educator app (Nenis).

We may write back to verify your identity before processing the request — for example, by asking you to confirm from the phone number on the account. Once verified, the timeline in Section 6 applies.

When you delete your Neni account, we remove the following from our active systems:

• Your profile — name, phone number, email address, profile photo, preferred language, and notification settings.
• Your content — photos, videos, voice notes, daily updates, and posts that you uploaded.
• Your messages — chats you sent inside the Neni app.
• Your connections — links between your account and the children, kindergartens, and groups you were part of.
• Cached app data on your device, when you uninstall the app.

If you were the only parent linked to a child, we coordinate with the kindergarten to remove that child's profile and the media shared with you. Content uploaded by other parents or by the kindergarten itself stays with the account that uploaded it.

A small amount of data is retained after deletion so we can keep the Service safe and meet our legal obligations:

• Anonymised diagnostic logs (no name, phone number, or email) — kept for up to 90 days to help us detect abuse and keep the Service reliable.
• Records the law requires us to keep, such as accounting or tax records — kept only for the period the law requires.
• A short-lived record of the deletion request itself (account identifier, timestamp, channel) — kept so we can prove the request was honoured.
• Aggregated or fully anonymised statistics that can no longer be linked back to you.

We never sell personal data, and we do not use deleted-account data for advertising.

Children do not hold Neni accounts — a child's profile is created and managed by their kindergarten and the linked parents.

• To remove a child's profile and all of their media from Neni, the parent or guardian asks the kindergarten administrator, who can do this directly from the admin dashboard.
• If the kindergarten doesn't respond, the parent can email support@neni.uz from the phone number or email tied to their Neni account, and we will escalate the request.
• Removing a child's profile deletes that child's photos, videos, voice notes, tags, and daily updates on the same timeline described in Section 6.

If you believe a child's data is on Neni without proper authorisation, contact us at support@neni.uz and we will investigate without delay.

Once a deletion request is confirmed, this is the timeline you can expect:

• Immediately — your account is closed, you are signed out, and you can no longer sign in.
• Within 30 days — your profile, content, and messages are removed from our active systems and search indexes.
• Within 90 days — copies in our encrypted backups rotate out as the backup cycles expire.

If you need confirmation that a request has been processed, reply to the email thread you used to make the request and we will write back.

Need help deleting your account, or have questions about what we keep?

• Email: support@neni.uz
• Phone: +998 90 123 45 67
• Address: Tashkent, Uzbekistan

We read every message and aim to respond within a few business days.